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Device Support

Find solutions to questions about compatibility, application behavior, and steps to follow in case of technical issues.

On which devices can I use my account?​

You can study on multiple platforms depending on what is most comfortable for you:

  • Phones and Tablets: Download the Reto MD App (available for iOS and Android).
  • Computer: Access directly through your web browser.
Recommendation for Simulators

Although you can use the App for the regular case bank, we highly recommend using a computer when you are going to take the Simulators. This will provide you with a wider screen, greater comfort, and the best possible experience for your exam.

I feel like the questions are repeating​

If you notice that the same clinical cases constantly appear, do not worry, it is not an error with your account. This usually happens for two reasons:

  1. You are using the category mode in specialties that have a lower volume of cases.
  2. You have studied so much that you have already exhausted a large part of that specific question bank, or the randomized algorithm has entered a loop.

Good news! Our medical team is constantly adding new content and cases to the platform so that you always have fresh material to review.

Unusual application errors​

Given that the platform is constantly improving, small temporary errors or connection drops can sometimes arise. If you experience any of these problems:

  • The screen goes gray or the app does not load.
  • The application closes unexpectedly (crashes).
  • The statistics screen appears empty.
  • It throws an error when trying to take an exam or manage your subscription.

Follow these steps to solve it quickly:

  1. Restart your device to clear the temporary cache memory.
  2. Check your internet connection. Try switching from Wi-Fi to mobile data (or vice versa) to rule out a network block.
  3. Reinstall the application. If the above does not work, delete the app and download it again from your app store. This ensures that you have the latest bug-free version.

When should I contact technical support?​

If you have already performed the previous steps and the problem persists, we want to help you solve it as soon as possible.

Send us an email to [email protected] and include the following key information so that our developers can investigate your case:

  • Exact model of your device (e.g., iPhone 13, Samsung Galaxy S22).
  • Version of your operating system (iOS or Android).
  • Since when you started noticing this problem.
  • A screenshot or screen recording where the error is clearly visible.